FREQUENTLY ASKED QUESTIONS

About PhoneTornado

We are an Australian business based in Sydney, Australia.

We buy back your new and used phones, tablets, watches, and laptops at unbeatable prices. We started off as a local business but due to the increase in demand, we decided to go online! We have thousands of very happy customers all over Australia!

Our entire business model is based solely on our customers' ability to trust us, and doing anything to jeopardize that would be unwise on our part!
We understand that asking you to send your device to us before being paid is a huge ask, but be rest assured that we will always honour our own side of the bargain... we always have!
From humble beginnings, PhoneTornado.com has built its strong reputation here through face-to-face meetings with clients like you. Our ratings from local marketplaces like Gumtree, Ebay, Gumtree, Facebook and more speak for themselves! If not for the distance, we would cherish a face-to-face with you as well!
DEVICES

There are two ways to remove iCloud Activation lock from your device(s). 

Removing the Activation lock using your device:

- Go to Settings
- Click on the very first option (Your name)
- Scroll all the way down and click on Sign Out
- Click on "Sign Out of iCloud and Store"
- After Signing out of the Apple ID, Go back to Settings > General > Transfer or Reset iPhone >  Erase All Content and Settings

Removing your Activation lock via another device:
(For devices that cannot navigate to the settings menu)

- Log in to your account at http://www.icloud.com/find
- From the middle drop-down menu, find the device you want to unlock and click on it
- Click on “Remove from Account” -

PLEASE NOTE  “Erase” is NOT the correct option and will NOT remove your activation lock. You have to remove the device from your account. Sometimes even after erasing your device, the iCloud lock can still remain in place. 

For more details please click here.

Removing the Samsung Activation lock using your Samsung device:
-Go to Settings
-Click on Lock screen and security > Find My Mobile
-Enter your password and click confirm
-Click on Disable Reactivation Lock
-Enter Samsung password and click confirm

Removing the Samsung Activation via another device:
- Login to Samsung's Account by clicking here. 
- Click on your Profile and please click on Delete Account option


Removing the Android Activation lock using your device:
PLEASE NOTE: Depending on the specific model of your device, the steps may vary!
- Go to Settings
- Click on Accounts or Users
- Select the account type Google
- You will now see a list of Google accounts linked to your device. Click on the first account
- You should be able to see Sync Settings for the account selected.
- Click on the menu icon (three dots) on the top right corner.
- Click on Remove Account
- Repeat the steps until all the google accounts are removed.

Removing your Android Activation lock via another device:
- Login into your Google Account by clicking here 
- Go to Device activity & notifications under Sign-in and Security.
- Click on Recently Used Devices > Review Devices
- Select the device you wish to remove and click on Remove button next to account access

Trade-in Process

We have a Reply-Paid account in collaboration with Australia Post allowing you to mail in your device(s) for free!

Simply go to the nearest AU Post, pack your device(s) in a package, write in our reply paid address on your package, and send it in for free! Once we have received your package we will pay for its shipping and after evaluating the device(s) you will be paid within 2-4 hours.

Our reply paid address:
PHONE TORNADO
REPLY PAID 92258
P.O. BOX 3535
ROUSE HILL NSW 2155

The process of getting a quote is simple and straightforward! Visit our home page and choose the device you want to trade-in. Our system will then guide you through a series of questions until an offer is made. You will also be presented with useful hints to help you during the process.

Your offer is locked in for 21 DAYS starting from the day you submitted a trade-in request. Your offer will expire and becomes subject to a re-quote If we do not receive your device(s) within the guaranteed offer lock period.

We buy the following types of devices:
  • Fully paid-off i.e. not under any financial contract
  • Never been reported lost or stolen
  • Never been blacklisted (applicable to any device with an ESN/IMEI number)
  • Free of any kind of security or access locks. Such locks include iCloud locks, Google Activation locks, passwords, etc.

We will begin the processing of your offer as soon as your devices(s) is/are delivered to us.

No worries! Select a condition that best describes your device. We will evaluate your devices(s) and adjust the offer accordingly once received. Your reevaluated offer price could end up being higher or lower.

Sure! You can cancel your offer at any time before it has been processed and we will send your device(s) back to you free of charge!

Yes, you can!

Our offer algorithm makes an intelligent offer based on your answers to the questions asked. On arrival, a technician will evaluate your device(s)  and then compare results to your answers at trade-in. Your initial offer price can/may be subject to an increase or decrease based on the assessments of our technicians.

We encourage you to use the BULK SALES form on this website when you want to sell more than 10 devices as our system will not allow you to request a quote. 

To go to the BULK SALES page, please click here.
Shipping

Shipping is 100% free for all INCOMING packages to PhoneTornado  Simply write in our reply paid address on your package and send it in for free and once we have received your package we will pay for its shipping.

Our reply paid address:
PHONE TORNADO
REPLY PAID 92258
P.O. BOX 3535
ROUSE HILL NSW 2155

All shipping is done through AusPost (Australia Post). Simply go to the nearest AU Post, pack your device(s) in a package, write in our reply paid address on your package and send it in for free and once we have received your package we will pay for its shipping and after evaluating the device(s) you will be paid within 2-4 hours.

Our reply paid address:
PHONE TORNADO
REPLY PAID 92258
P.O. BOX 3535
ROUSE HILL NSW 2155

Your devices shipped through AusPost are insured up to $50 in value by default. You are encouraged to purchase extra shipping insurance at checkout if the value of your device exceeds $50. Phone Tornado will assist you as best as we can in the event of an insurance claim. Please note: Phone Tornado will not be accountable for inadequately insured lost/damaged packages.

If your device comes to us in a different state than expected, we will get in touch with you as soon as possible and do our best to resolve the issue. Please, see our terms and conditions for more information.

Reply Paid is a serviced provided by Australia Post, Reply Paid is an address that does not require a payment for the postage. By using our Reply Paid number below, you can post your device(s) to Phone Tornado without paying the postage fee!

PHONE TORNADO
REPLY PAID 92258
P.O. BOX 3535
ROUSE HILL NSW 2155
Payment

Your offer price will be paid through a Bank Check, Paypal or PayID if you shipped you device to us. Your money will be paid soon after your devices(s) has/have been received and processed. We also offer Cash payments to clients who can drop off their device(s).

Please, contact us immediately and we will do our best to resolve the issue.

Please, contact us immediately before we execute payment with the wrong information and we will fix it. We do our due diligence to match the payment information you have provided us to ensure that the money paid goes to the right person (you). We will not be accountable if your money is paid out with the wrong information you provided.

CONTACT US

You can reach us with the information below if you still have questions, and we would be glad to help.

ADDRESS

Phone Tornado
PO Box 3535
Rouse Hill, NSW 2155

EMAIL

support@phonetornado.com

PHONE

02 9072 1324